01
Order Confirmed
We confirm the model, configuration and payment details. If the watch needs to be sourced, preparation time begins here.
SHIPPING & DELIVERY
WHAT HAPPENS AFTER YOUR WATCH IS READY TO SHIP
Once your watch has completed the pre-shipment check, it is packed for transit and dispatched with tracking where available. This page explains the process, expected timing and what to do if a shipment takes longer than expected.
01
Pre-Shipment Check
The individual watch is reviewed before it is packed and handed to the carrier.
02
Protective Packaging
The watch is packed to limit movement and protect the case, crystal and bracelet during transit.
03
Tracking When Available
Tracking details are sent after dispatch once the carrier record becomes active.
04
Delivery Support
If a shipment stalls or shows an unusual scan, contact us with the order number so we can review it.
ORDER TO DISPATCH
The Shipping Process in Four Steps
Shipping starts after the watch is ready. The exact timing depends on whether the model is already available or needs to be sourced first.
02
Watch Checked
The individual watch is reviewed for condition, visible alignment and the functions relevant to that reference.
03
Packed for Transit
The watch is secured inside protective packaging so it does not move unnecessarily inside the parcel during handling.
04
Tracking Sent
Once the shipment is handed over and tracking becomes available, the details are sent to the contact information used for the order.
DELIVERY TIMING
Estimated Shipping Windows
These are general estimates, not guaranteed arrival dates. Carrier delays, weekends, customs processing and destination can change the final delivery time.
| Destination | Typical Transit Estimate | Tracking | Notes |
|---|---|---|---|
| United States | Approx. 5–12 business days after dispatch | Provided when available | Timing can vary by carrier and final-mile handoff. |
| Canada | Approx. 7–15 business days after dispatch | Provided when available | Customs processing can add time. |
| United Kingdom & Europe | Approx. 7–16 business days after dispatch | Provided when available | Local import procedures vary by destination. |
| Australia & New Zealand | Approx. 8–18 business days after dispatch | Provided when available | Long-distance transit and customs may affect timing. |
| Other Destinations | Quoted or estimated when the order is confirmed | Depends on carrier | Ask before ordering if delivery timing is important. |
Preparation time and transit time are different
Transit estimates begin after dispatch. If a watch needs to be sourced, checked or replaced before
shipment, that preparation period happens before the carrier receives the parcel.
Simple, Protective and Unbranded
Packaging is designed around protecting the watch rather than presentation. The outer parcel is kept plain, while the watch itself is secured to reduce movement during transit.
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Protective wrapping: helps prevent rubbing against the case, crystal and bracelet.
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Internal support: limits unnecessary movement inside the parcel.
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Plain exterior: no unnecessary product branding on the outside of the parcel.
Import Rules Depend on the Destination
International shipments may be inspected, delayed, assessed for duties or taxes, refused, returned or otherwise affected by local customs authorities.
Customers are responsible for understanding the import rules that apply in their country or region before ordering.
No customs-clearance guarantee
We do not describe customs clearance as guaranteed. If a shipment encounters a problem,
contact us with the order number and tracking details so the available options can be reviewed.
COMMON QUESTIONS
Shipping & Delivery FAQs
The questions that usually come up after QC and before the package reaches the door.
When will I receive my tracking number?
Tracking is sent after dispatch once the carrier record is available. Some labels are created before the first physical scan, so the status may not update immediately.
Why has my tracking not moved?
Tracking can pause between carrier handoffs, weekends or customs processing. A short gap in scans does not always mean the parcel is lost.
Can I change my address after ordering?
Contact us as soon as possible. An address can usually be corrected before dispatch, but changes may not be possible after the parcel has been handed to the carrier.
What should I do if the parcel arrives damaged?
Photograph the parcel and the watch before discarding the packaging. Contact us promptly with the order number and clear photos so the issue can be reviewed.
Are delivery dates guaranteed?
No. Delivery windows are estimates because carrier networks, destination processing and customs can change the timing after dispatch.
Who do I contact about an existing shipment?
Message us with your order number and tracking number, if available. That gives us enough information to check the correct shipment.
Have a Shipping Question Before You Order?
Send the model you are looking at and your destination. For an existing order, include the order number so we can identify the shipment quickly.